Support to Training Specialist

The Company: Smart Software for Even Smarter Schools

For over 40 years, jmc software has helped schools run more efficiently. We’ve grown and innovated, but our goal has never changed: To empower schools through technology so they can focus on what matters—student success.

We don’t have corporate shareholders, and we’re not in business to make billions of dollars. As a result, we can keep our software affordable, allowing schools to direct more of their money to students. Why do we do it? Simple: It’s the right thing to do.

The Position: We’re looking for one full-time support to training specialist.

  • We offer the ability to work from home.
  • We also offer dental + vision insurance for full-time team members.
  • Paid company holidays and vacation for full-time team members.
  • 15% SEP Contribution on your behalf for full-time team members.
  • Competitive wage.

Preferred Qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3-5 years of experience in education.
  • Experience in e-learning technology, virtual classroom training, online course offerings and hosted training solutions.
  • Ability to speak and write in English and Spanish is a bonus.
  • Ability to work independently in an ambiguous environment with the experience and judgment to plan and accomplish goals.
  • Excellent verbal, written communication and interpersonal skills for interacting and collaborating with clients, vendors, staff, and internal business partners.
  • Proficiency in Google Docs, Google Sheets, Google Forms, and Keynote, is helpful.
  • Demonstrated ability to multitask.

Responsibilities:

  • Provide level one support for all IT support requests. 
  • Create resources and training materials as needed.
  • Follow call handling guidelines, escalation procedures, and company policies for both tech support and training.
  • Demonstrate a positive, professional, patient demeanor when communicating with clients.
  • Continually build and grow client relationships.
  • Conduct software testing, analyze the results and submit observations to the development team.
  • Assist training manager with various jmc events in all stages from planning through execution.
  • Plan and execute on-site training in assigned territory.
  • Coordinate and execute on-boarding of new clients.
  • Host webinars and participate in training videos throughout the calendar year.
  • Facilitate remote one-on-one training sessions.
  • Continually train clients on how to use the jmc program.

Location: jmc Inc. is based in Lake City, Minnesota. This position allows for the opportunity to work from home. 

To apply, send us an email with your resume and a letter of introduction.
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