Support to Training Specialist

‍The Company: Smart Software for Even Smarter Schools

For over 40 years, jmc software has helped schools run more efficiently. We’ve grown and innovated, but our goal has never changed: To empower schools through technology so they can focus on what matters—student success.

We don’t have corporate shareholders, and we’re not in business to make billions of dollars. As a result, we can keep our software affordable, allowing schools to direct more of their money to students. Why do we do it? Simple: It’s the right thing to do.

The Position: We’re looking for one full-time support to training specialist.

• We offer the ability to work from home.
• We also offer dental + vision insurance for full-time team members.
• Paid company holidays and vacation for full-time team members.
• 15% SEP Contribution on your behalf for full-time team members.
• Competitive wage.

Preferred Qualifications:

• Bachelor’s degree or equivalent practical experience.
• 3-5 years of experience in education.
• Experience in e-learning technology, virtual classroom training, online course offerings and hosted training solutions.
• Ability to speak and write in English and Spanish is a bonus.
• Ability to work independently in an ambiguous environment with the experience and judgment to plan and accomplish goals.
• Excellent verbal, written communication and interpersonal skills for interacting and collaborating with clients, vendors, staff, and internal business partners.
• Proficiency in Google Docs, Google Sheets, Google Forms, and Keynote, is helpful.
• Demonstrated ability to multitask.

Responsibilities:

• Provide level one support for all IT support requests. 
• Create resources and training materials as needed.
• Follow call handling guidelines, escalation procedures, and company policies for both tech support and training.
• Demonstrate a positive, professional, patient demeanor when communicating with clients.
• Continually build and grow client relationships.
• Conduct software testing, analyze the results and submit observations to the development team.
• Assist training manager with various jmc events in all stages from planning through execution.
• Plan and execute on-site training in assigned territory.
• Coordinate and execute on-boarding of new clients.
• Host webinars and participate in training videos throughout the calendar year.
• Facilitate remote one-on-one training sessions.
• Continually train clients on how to use the jmc program.

Location: jmc Inc. is based in Lake City, Minnesota. This position allows for the opportunity to work from home.